At SKY CNC (operating as ovdparts.com, hereinafter referred to as “we,” “us,” or “our”), we are committed to protecting the privacy and security of our business partners, customers, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://ovdparts.com/ (the “Site”) or communicate with us regarding our high-precision burner components and custom engineering services.

By accessing the Site or submitting inquiry forms, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To serve our B2B clients effectively, we collect both personal and corporate data. This information falls into three main categories:

A. Information You Provide Directly

  • Contact & Corporate Data: Your name, professional email address, phone number, company name, job title, department, and business physical address.

  • Inquiry & Project Specifications: Technical requirements, gas flow configurations, or specialized dimensions you input into our RFQ (Request for Quote) or contact forms.

  • Design files & Blueprints: STEP, CAD, PDF, or image files you upload to our Site for custom manufacturing evaluation.

🔒 Special Note on Intellectual Property: All uploaded blueprints and technical drawings are handled with the highest level of confidentiality. Our treatment of these files is strictly aligned with our on-demand Non-Disclosure Agreement (NDA) standards to protect your proprietary industrial designs.

B. Information Collected Automatically

When you navigate our Site, we automatically collect certain technical and analytical data, including:

  • Device & Usage Data: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and geographic location.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and tracking pixels to analyze traffic, optimize Site performance, and remember your preferences.

2. How We Use Your Information

We use the collected data strictly for legitimate business operations, including:

  • Processing RFQs & Orders: To evaluate technical specifications, generate precise price quotes, and manage production, invoicing, and logistics.

  • Technical Communications: To contact your engineering or procurement teams regarding blueprint verifications, dimensional calibrations, or manufacturing updates.

  • Improving Site Performance: To analyze web traffic and user behavior, helping us optimize the digital experience for industrial buyers.

  • Marketing & Updates: To send you technical guides, maintenance insights, or notifications regarding stock availability (you can opt out of these communications at any time).

3. How We Share and Disclose Your Information

We do not sell, rent, or trade your personal or corporate data to third parties. We only share your information under the following strictly defined conditions:

Category of Third Party Purpose of Sharing Data Shared
Logistics & Carriers (e.g., DHL, FedEx, UPS) To arrange international air freight and deliver standard or custom hardware directly to your cleanroom. Name, shipping address, phone number, and commercial invoice details.
Payment Processors To securely process business transactions, wire transfers, or online payments. Billing details and transaction records.
Analytical Service Providers (e.g., Google Analytics) To evaluate and improve our website’s user experience and search engine visibility. Anonymized IP addresses, browser types, and behavioral patterns.
Legal Compliance To comply with enforceable governmental requests, customs clearance audits, or applicable international trade regulations. Only data strictly required by law.

4. Data Security and Retention

Security Measures

We implement industry-standard physical, technical, and administrative security measures to protect your sensitive technical data and personal details. Our website uses SSL (Secure Sockets Layer) encryption to secure all data transmissions. Access to your technical blueprints is restricted solely to our specialized CNC engineers and production coordinators.

Data Retention

We retain your personal and business data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with tax and accounting regulations, or satisfy legal and contractual obligations (such as active long-term manufacturing agreements).

5. Your Data Protection Rights (GDPR & CCPA Compliant)

Depending on your country of residence (such as the European Economic Area under GDPR or the State of California under CCPA), you hold specific rights regarding your personal data:

  • The Right to Access: You have the right to request copies of the personal data we hold about you.

  • The Right to Rectification: You can request that we correct any information you believe is inaccurate or incomplete.

  • The Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data from our active databases, subject to certain legal exceptions (e.g., active purchase contracts).

  • The Right to Opt-Out: You can unsubscribe from our marketing emails instantly by clicking the “Unsubscribe” link at the bottom of any promotional email, or by contacting us directly.

To exercise any of these rights, please contact our data compliance team at the email address provided below.

6. Cookies Policy

You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies may impact your ability to use certain interactive features of our Site, such as submitting technical inquiry forms or utilizing customized blueprint upload portals.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect updates in our data practices or regulatory compliance requirements. Any changes will be posted directly on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your data security, or the confidentiality of your uploaded drawings, please contact us:

  • Email: [email protected]

  • Company Name: Zhongshan Sky CNC Manufacture Co., Ltd. (ovdparts.com)

  • Response Time: We address all privacy-related inquiries within 24 business hours.